Minimum billing amount is $100.00.
Strict 1% 10, Net 30 Days from date of invoice. Outstanding balances over 45 days invoiced (15 days past due) will cause the entire account to be placed on credit hold. Outstanding balances over 60 days invoiced (30 days past due) will cause the account’s payment terms to change to credit card or COD.
Invoice date is date material ships from EFSS warehouse.
We reserve the right to ship credit card or COD until credit satisfaction is established through furnishing of references or other evidence of financial responsibility. The first purchase(s) on all new accounts must be paid by credit card until terms can be established.
Prices are based on quantities specified and are quoted F.O.B our warehouse. All prices are subject to revision without notice.
We sell by box quantity only and each item varies according to European supplier’s packaging.
All items deemed special are non-returnable / non-cancellable (no exceptions). Due to the manufacturing process of specialty items from European suppliers, EFSS reserves the right to ship an over/under production variance of 10% of the ordered quantity. Customer is liable for the entire order quantity.
Claims for defective or incorrectly shipped material must be made within 10 business days of receipt of shipment. EFSS salesperson must be contacted directly to start claim/refund process.
Returns must have an RGA (Return Goods Authorization) number assigned to it and cannot be returned without one. No RGA number will be issued without product traceability and all merchandise must be returned in its original packaging and condition. EFSS must be notified within ten (10) business days after receipt of goods for an RGA number to be authorized and issued. Returns must be received within thirty (30) days of the issuance of the RGA number. After thirty (30) days, the assigned RGA number will have expired and no credit will be issued or return accepted. Credit will be issued, less applicable restocking charges, within thirty (30) days after returned product is received and inspection and traceability requirements are met.
Damaged or Lost Shipments (UPS or FedEx)
Responsibility of seller shall cease upon delivery to and receipt of the products by a common carrier at which point buyer will bear all risk of loss for the products. Please Download Our Form for a copy of our reimbursement policy on claims with UPS or FedEx.
Certificates of Conformance are available at the time of order for an additional charge of $10.00 each. Material Test Reports are subject to availability at time of order, and costs will vary and are set by our European suppliers. These certificates are best requested at the time of quote/order.