Out With The Old, In With The New

EUROLINK FSS VLOG TRANSCRIPT

Craig Penland:

Hey, fastener friends it’s Craig at Eurolink. We’re about four weeks into the new year, happy 2024 again, and I thought I’d give an update on my newest endeavor. And that is my total knee replacement surgery that I had a few weeks ago. And so many of you guys have reached out, you’ve sent prayers you’ve sent well wishes, you’ve sent your thoughts.

And I just want to say thank you from the bottom of my heart, it means a lot that you guys have been checking up on me, and making sure that I’m good to go and have everything that I need. And so I wanted to thank you first and foremost, but as I was thinking about today’s video, I was thinking about the phrase that comes up so often around this time of year, and that is the phrase “Out with the old, in with the new” and never my life did I think that I would be speaking about that phrase, at the same time, I’m getting a brand new knee. But nevertheless, this is where we are. And I got to thinking about that phrase in regards to the customer service that we receive in this industry, from our suppliers, and I’m talking about all of our suppliers. And I was thinking, do we get the customer service that we deserve? Or do we get the customer service that our suppliers want us to have? And I think that difference is, is when we get the customer service that we deserve, then we walk away from that transaction knowing that our supplier values our relationship, that they value our orders, they value our money, and that it means a lot to them, that we placed our orders with them. And then on the opposite side, we get back a generic thank you by email, and we never get to speak to a human being. That’s the opposite side. That’s where our suppliers don’t really value our orders and value us as customers.

So I just wanted to challenge you in 2024, I wanted you to think about that phrase “Out with the old, in with the new” and the fact that it literally means moving forward. And I want you to think about the amount of business that you guys give suppliers out there the amount of orders the amount of money that you give suppliers, and question at times do they really give me the customer service that I expect for what I provide to them. So think about that, as we move forward into 2024. Think about changes that can possibly be made in your purchasing. And, you know something if there’s something that Eurolink could do that we can do at Eurolink that help make things better for you and your team. Please don’t hesitate to reach out to us.

Until next time. I think I’m gonna order me a beer with this new handy dandy… this thing ‘aint working and I bet you Kim broke this in the middle of the night. Well, I guess I’ll have to get up and get it on my own. Nevertheless, until next time, Penland out.

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